Delivery of products and related costs

1.1 The purchased products can be made in 7/45 working days (the time taken may vary according to the amount of work) and delivered to the address indicated by the Customer in the Order within 24-48 hours from the end of the realization, at the indicated cost specifically on the Site before sending the Order.
Martina Rossi reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

1.2 With regard to deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

1.3 The delivery times indicated by Martina Rossi must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation.

1.4 Upon delivery of the products, the Customer is required to check:
that the packaging is intact, not damaged, wet or in any way altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately detected by placing a specific indication on the product delivery document to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods provided in this document.


2.1 The right of withdrawal is not allowed, for customized products pursuant to and for the effects of art. 5 paragraph 3 of Legislative Decree 185/99

3 Privacy

3.1 The personal data collected with the forwarding of the Order will be processed by Martina Rossi for the sole purpose of satisfying the express requests of the Customer, in compliance with the European Regulation 679/2016 and the privacy information on the site. Any further processing will be carried out only with the express consent of the customer.